Stop sabotaging your vacation rental investment. Nothing is more frustrating than repeatedly sending emails and never getting a response. If you aren't communicating with your guests, this is precisely how they feel when staying at your vacation rental.
These vacation rental communication tips will help you improve your guests' experience and set your property up for success.
Be Proactive
Once you manage your short-term rental for a while, you will begin to notice common repeat questions. Be proactive with this information by communicating answers to future guests before they ask.
Anticipating your guests' needs is one of the best practices you can have. It will improve their experience and allow them to relax and enjoy their vacation more.
Be Responsive
Think about the last time you contacted a company with an issue. You wanted a response as soon as possible to resolve your dilemma. Your vacation rental guests feel the same way when reaching out to you.
Communicating with guests requires you to be responsive to their inquiries. Failing to respond in a timely manner could cause you to lose bookings from interested potential guests. Slow post-booking responses can start you and your guests off on the wrong foot before they arrive.
Not being responsive during their stay can further frustrate a situation. In contrast, a responsive host could correct an issue and turn a guest's experience around mid-stay.
Be Concise
An essential skill for effective communicators is to be concise. As a communicative host, you want to provide information without overwhelming the guest.
Focus your communications on the information you need to communicate. Avoid long paragraphs that do not directly answer the guest's inquiry.
If you struggle with this, try using an AI writer like ChatGPT. Write out a bullet point list of the information. Then, put them into the AI writer and tell it to write in short sentences.
Embrace Simplicity
Nearly a quarter of Americans have low literacy skills. Keep this in mind when communicating with your guests. Your vacation rental will get all types of guests. Don't use elevated language that will talk over the heads of people.
At the same time, don't talk down to people, either. Try to use simple, everyday language and avoid long, complex sentences. This will help ensure your guests understand what you are telling them.
Be Open to Feedback
Communication is a give-and-take experience. So, part of communicating is listening to what your guests say. Build a relationship with guests by listening to their feedback.
Not only will this improve the experience of future guests, but also encourage previous guests to rebook.
Follow These Vacation Rental Communication Tips
To improve your guests' experience, improve your communication skills. These vacation rental communication tips will help you be more proactive, responsive, and effective.
However, there is another option. When you hire a property manager, they can communicate with you. This will free up your time, as you no longer have to be available 24/7.
Let our property managers handle your guest communications and improve your guests' experience.
